Client Support Channels
A One–Hour Response Time Guarantee
We provide a one–hour response time guarantee for every trouble ticket or e–mail that you send to our technical support staff. We’ll speedily answer all standard queries and forward the matter to our server administrators in case further assistance is needed. If you take advantage of our Optional Managed Services package, we will carry out any of the included tasks at a time that has been discussed with you upfront.
A First–Rate Technical Support Service
We’ll be at your disposal 24–7 to answer any inquiries that you may have with regard to our Web Site Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also require assistance tackling server management tasks, you can have a look at our Optional Managed Services package, which includes data backup disk storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and installation procedures
An Easy–to–Navigate Help Section
Our Web Site Control Panel was installed by default for every Linux dedicated hosting server. Among its functions is a rather convenient integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most of the educational articles also video versions that show all the actions that you can carry out in a highly illustrative way. You can find all the how–to articles and the video tutorials in the upper right corner of each section of the Web Site Control Panel.