In the event that you have ever had a shared hosting account before or you've dealt with any other kind of online service, you probably know from your own experience that for many things it is better to consult with a live person on the telephone rather than exchange support tickets or emails. If you want to know more about a service before you order it or if something small-scale needs to be done, for example, it is easier and quicker to get it done in real time. When you have the option to talk with representatives by phone, it is also very likely that you are working with an actual web hosting provider, not a reseller. The level of support that you'll get over the phone varies between different companies - from common issues to dedicated tech support. Usually the majority of providers supply pre-sales assistance and first level phone support, while more complicated technical issues are resolved through e-mail and tickets.
Phone Support in Shared Hosting
Because we have live phone support 14 hours every day, you will be able to call us and talk with our customer support agents to get more info about the Linux shared hosting that we provide and make sure that our servers meet the system requirements for your sites prior to buying anything. For your benefit, we have phone numbers on three different continents so you are able to call the one closer to you - in the U.S.A., Great Britain or Australia. If you're already a customer, you will be able to give us a call about general and billing matters, or even about some technical matters. In case the issue is strictly technical or it can take more time to handle, you will have to go through our ticketing system, that will allow both you and our tech support crew to monitor the details provided by both sides.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be sure that there is always someone to help you if you have any queries about the semi-dedicated server packages that we offer. Whether you wish to find out more about our plans, you have a billing issue or some general issue, you can call us. Although some more complicated troubles may need a support ticket so as to give some time to our tech support team to analyze, we'll help you with various tech questions on the phone as well, saving you precious time and efforts. Since we have data centers on three different continents - in the United states of America, Great Britain and Australia, we have local phone lines in these countries as well. In case you are in a different country, we also have an international number where you can contact us.