In case you’ve got a website, a problem can always surface and it doesn’t necessarily have to be connected with the hosting service. For instance, something can go wrong when you update a web app or some critical content can be edited or deleted mistakenly. Whatever the nature of the problem might be, you’ll need to get in touch with the tech support team and request them to restore a backup or to assist you in fixing the problem that you’re confronting. How timely they’ll do this will predetermine the interval of time that your sites will be unreachable. For given websites such as social networks or online stores, a repeated downtime often means losing customers and cash. With that said, it is very important for you to use the services of a web hosting company that provides not only a very good technical support service, but also a well-timed one.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can forget about waiting around for hours, or even one whole day, to get a reply to a support ticket or an email. Irrespective of when you get in touch with us, we’ll lend you a helping hand within only 1 hour with any technical and pre-sales questions that you may have. The fact is, our real reaction time almost never surpasses 20 to 30 minutes. Since we are available to you 24 hours a day, you will always obtain help in a well-timed manner and we understand precisely how critical this is in the e-world. Shortly after you contact us, we will respond to your enquiries. If you stumble upon any technical issue, we’ll rectify it on your behalf, or we’ll provide you with all the required information in case there’s something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
As we recognize how crucial it is to get swift assistance, we promise that you’ll never need to wait around for more than 1 hour to obtain a reply to any trouble ticket that you open through your semi-dedicated server CP. As it is, you’ll rarely need to wait around for more than twenty to thirty minutes and this applies to any query no matter what its nature is – billing, technical or general. Besides, our client and tech support staff will be at your service 24-7-365, which is why even if you submit a ticket during holidays, you will invariably receive an instant reply, which will include the answer to an enquiry, the solution to an obstacle or the details needed to sort out an issue yourself – in case there is something that you have to do on your end. If you use our services, you’ll never need to spend a day hanging around awaiting an answer like you would with many other web hosting providers.