When your hosting company offers live chat support, you will be able to talk to an agent in real-time and find out helpful information or get an issue resolved in a timely manner. The key advantage of using chat compared to calling to talk to a live person is that you need only a computer with world wide web access, therefore you won't pay any charges if you are in another country or state. What's more, it'll be easier to copy and paste data for instance domains, usernames or error messages in other words details that are sometimes difficult to provide to the other party on the telephone. The live chat is also a considerably faster way to contact your web hosting supplier's support team in comparison to using a ticketing system. What's more, when some problem requires a bit more time to be taken care of, you'll be able to do something else while you wait for assistance on the live chat, so that you will not waste time - something that is not possible in case you're on the phone.
Live Chat Support in Shared Hosting
In addition to the phone and ticket support, we offer live chat support too. You are able to contact us every single day, which includes weekends and holidays, and we can give you more details about the Linux shared hosting that we supply in case you are not a customer yet, or about common and billing questions if you already have an account. Although for solely tech issues you'll have to open a ticket to our tech support, because such issues will require more time to be resolved, you can still contact us on the live chat for some technical information. For example, we will assist you to set up an email address in your e-mail client or troubleshoot numerous issues, saving you considerable time. Even when our telephone lines are already off for the day, you'll be able to talk to a live person.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we supply is available every single day, even on weekends and holidays. It's the most effective way to learn more about our Linux semi-dedicated hosting if you do not have an account yet or to have some problem resolved if you're a customer and our customer support representatives will help you quickly regardless of the time of the day you join our chat. If you're hestitating which plan is more suitable for your websites, in case you need a piece of advice whether you need a certain upgrade and how to obtain it or when you experience problems installing an e-mail account on your computer, you are able to get in touch with us and we'll supply you with the needed information at once. The live chat is online even after our telephone lines are off for the day, so when you have an account here, you can be sure that you will always get quick help with any question or trouble that shows up.