Integrated Ticketing System
Discover more about the Integrated Ticketing Systems and their pluses and minuses. Discover what makes them different from various other support channels.
In case you have bought a hosting package and you’ve got certain enquiries connected with a given function/feature, or in case you have chanced upon some difficulty and you need assistance, you should be able to get in touch with the respective tech support staff. All web hosting companies deploy a ticketing system irrespective of whether they offer other methods of contacting them along with it or not, as the fastest way to deal with a problem most often is to send a ticket. This model of correspondence makes the responses sent by both parties simple to track and enables the support staff representatives to escalate the case if, for example, a sysadmin has to intervene. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you have to use at least 2 different accounts to touch base with the support staff and to actually manage the hosting space. Incessantly logging in and out of different accounts might often be a drag, not to mention the fact that it requires quite a lot of time for most hosting providers to process the tickets themselves.
Integrated Ticketing System in Shared Hosting
The ticketing system that we are using for our Linux shared hosting
isn’t separate from the hosting account. It’s part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to access it at any specific time with just several clicks, without ever logging out of your hosting account. The ticketing system comes with a quick-search field, so you can track down virtually any support ticket that you’ve sent in the past, if you need it. Additionally, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can learn how to handle a given issue before you actually submit a ticket. The ticket response time is no more than 60 minutes, so you can obtain prompt assistance whenever you need one and in case our help desk staff suggests that you should do something inside your account, you can do it on the spur of the moment without needing to sign out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s far more efficient to manage everything from one place, which is why we have implemented a trouble ticket system into the custom Hepsia hosting Control Panel, which is offered with every single semi-dedicated server
account. This will enable you to handle the communication with our support staff together with your semi-dedicated account, which implies that you won’t have to memorize additional sign-in credentials for a different admin interface. You will be able to post a new ticket or to track down the status of an old one with no more than a couple of mouse clicks whilst you’re browsing the files hosted in your account. Besides, you can look through older tickets using a clever search option or have a look at relevant knowledge base articles with solutions to commonly met challenges. The inbuilt trouble ticket system is closely monitored 24/7 with the maximum ticket response time being just sixty minutes, so there’ll always be someone to help you.