Many people who start using their very first hosting account, or change companies, normally have questions concerning how certain tasks are carried out or chance upon complications when setting up different things, including e-mails, website settings, etc. Because of this, many hosting companies have prepared documentation with frequently asked questions and issues so as to help their clients receive information swiftly and easily. Consequently, the client care staff representatives can focus on real problems that certain customers may be encountering, because the solution for the smaller things will be available on the Internet and customers can easily solve them without having to get in touch with the client support staff. Having in-depth documentation is vital, especially for new customers without any past experience, as the hosting service involves a ton of functions and lots of individuals can get bewildered about what to do. A good knowledge base can both help you execute the tasks that you wish and get to know how the hosting service functions in general.
Extensive Online Documentation in Shared Hosting
All Linux shared hosting that we offer feature a detailed knowledge base where you can find all you may ever need to know with regards to your hosting account. Irrespective of whether you would like to set up a new MySQL database, to redirect a domain by means of an .htaccess configuration file or to create an e-mail address on your personal computer or telephone, you can simply read our help articles and all the info that you require will be there. When you open a certain section of the Hepsia hosting Control Panel, you’ll see articles that are dedicated to the functions that can be accessed through it. In case you would like to check the full collection of articles and get acquainted with all the features that Hepsia is offering, or only to read generic information about the hosting service, you can explore the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We have tried our absolute best to cover any issue that you could experience, but if you do not find the info that you want, you can always contact us, as our customer care team representatives are available 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
Our Linux semi-dedicated hosting come with comprehensive technical documentation where you will see info about all the features that our in-house built Hepsia hosting Control Panel comes with, as well as solutions to different questions and issues that you might run into. All user manuals feature thorough specifications, which is the reason why you won’t have to worry about missing something if you are aiming to export a MySQL database, for instance. The troubleshooting articles cover a range of viable reasons for certain issues and the solution for each of them, so in case you’re unable to send emails even though you have the right outgoing mail server settings, for instance, you can quickly find out what the reason for this may be and repair the issue with several clicks of the mouse in your mail client. As the Hepsia Control Panel offers quite a few features, you’ll be able to find related articles in every section. If you’d rather check out all help articles, click on the Help link, which is located in the top right-hand corner of the window.