The accessibility to the customer and tech support that a shared hosting company offers can tell you a lot about the services they offer too. In case you are allowed to use just email messages and / or tickets, you have most probably come across a reseller not the actual web hosting supplier. When this is the case, you may have to wait for a couple of days so as to have a problem resolved since your reseller may not be checking their communication regularly or they may have to contact the real website hosting company for further help. If the provider can provide various options for communication with quick response time which are available at any moment, they're almost certainly the top provider, not a reseller. Therefore you'll get timely assistance and quality support as they will have instant access to the servers where your account is. Regardless of the trouble - sales or technical, it's generally better to be able to communicate with your web hosting company right away by using your preferred way of communication.
24/7 Customer Support in Shared Hosting
All our Linux shared hosting include 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our web hosting services well before you make a purchase or you're an existing client and you have any kind of question or some problem, you're able to contact us at any time, including holidays and weekends. We have numerous channels to get in touch with us - several telephone lines around the globe for your convenience as well as live chat support for billing, pre-sales and general questions; emails and support tickets for more technical issues or any matters that need additional time to research and take care of. In contrast to many other web hosting providers, our trouble tickets come with a warranted maximum reply time of only one hour, so regardless of what your trouble is, it'll be resolved in a timely manner and you won't waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how crucial it is to get timely help, especially if your website is not working properly for some reason. All our Linux semi-dedicated hosting include 24/7 customer and technical support, thus in case something happens, you'll be able to use several methods to contact us - telephone line with multiple local numbers around the globe, live chat, email messages and support tickets. The first two options are for billing, pre-sales and basic matters, so in case you don't have an account yet, for instance, you're able to find extra information about our services, or we can assist you with less complicated tech matters. The second two options are for solely technical matters or everything that is more time-consuming since it is easier to track the communication between you and our support crew. The warranted maximum reply time for them is just an hour, the typical one - 15-20 minutes, so you won't need to wait for a whole day to receive assistance as you may need to do with various other service providers.
24/7 Customer Support in VPS Web Hosting
In case you buy a virtual private server from our company, you can use several different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find a couple of local telephone numbers in the USA, the United Kingdom and Australia as well as a live chat service. If you are a current customer and you need help with some technical issue that requires more time to analyze or resolve, you can open a ticket through your billing account or you'll be able to send an e-mail and we'll handle the trouble and send you a response within 1 hour. The response time is warranted 24/7, which includes holidays and weekends, still for most problems it takes no more than 30 minutes to get assistance. Our support service covers your VPS as well as all the pre-installed software it features, so in case you need help with third-party applications, you will be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour maximum answer time warranty, you will benefit from quick support when you purchase a dedicated server through our company. Our customer and tech support teams are accessible 24/7/365, therefore any time you open a ticket from your billing account or you send an email related to any kind of problem with your server or the pre-installed software on it whatever the time of the day, you'll get a reply within 1 hour, even during holidays. Our ticketing system is the best option when the matter in question requires more time to be resolved or in case it needs to be forwarded to our admins, as it is easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you'll be able to call us or talk to a live agent using our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also support you with third-party software set up as well as troubleshooting and similarly to the basic support, this service is available 24/7 too.